Business & Tech
SSM St. Clare Offers New Program To Streamline ER Patient Waiting Times
InQuicker will allow patients with minor emergencies to wait at home instead of the ER waiting room
A new service at some SSM Health Care hospitals will allow potential emergency room patients to wait at home for treatment instead of waiting in the ER's lobby, according to a news release from SSM Health Care.
With a new service called InQuicker, SSM Health Care – St. Louis Emergency Department patients with minor emergencies can go online to hold their place in line. Instead of sitting in the waiting room, patients can select a projected treatment time online and relax at home or the location of their choice until it is time to go the ER for treatment.
The news release explained the steps needed for potential patients to use InQuicker:
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Go to www.ssmhealth.com/er
2. Choose the nearest SSM hospital
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3. Select a projected treatment time
4. Fill out a simple form
5. Relax at home or the location of your choice until it’s time to go to the ER.
InQuicker is available at many hospitals throughout the nation. Based on previous experiences and data, this new service is expected to increase patient satisfaction here in St. Louis, especially for those with minor emergencies. Additionally, this service should streamline the schedule in the ER, eventually leading to an increase in overall capacity, according to the release.
The five Emergency Departments with the service include: SSM St. Mary’s Health Center, , Fenton, SSM DePaul Health Center, SSM St. Joseph Health Center and SSM St. Joseph Hospital West. SSM St. Joseph Health Center – Wentzville and SSM Cardinal Glennon Children’s Medical Center are not included at this time.
“While this service is not meant to eliminate waiting times, it will give people a more convenient option when needing treatment,” explained Sean Hogan, President of SSM Ambulatory Services, in the news release. “I am confident this service will enhance the patients’ experience with our ERs and will give patients a reason to choose us when they need emergency care.”
To learn more or use InQuicker, visit www.ssmhealth.com/er.
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